Epicstrategysolutions.com Refund and Cancellation Policy
Effective Date: August 2, 2024
Epicstrategysolutions.com is committed to providing high quality coaching services. This policy explains how cancellations, rescheduling, and refunds are handled.
Cancellations and Rescheduling
Clients may cancel or reschedule a session up to twenty four hours before the scheduled time. Cancellations made within twenty four hours will be counted as a completed session.
Refunds for Single Sessions
Clients may request a refund only if the session has not yet taken place. Once a session is completed, the payment is final.
Refunds for Multi Session Packages
Clients may request a refund for unused sessions within fourteen days of purchase. Completed sessions will be deducted from the refund amount using the single session rate.
No Refunds After a Program Has Begun
Once the first session in a multi session program has been completed, the program cannot be fully refunded. Clients will still have access to all remaining sessions included in their package.
Missed Sessions
If a client does not attend a scheduled session without notice, the session will be marked as completed.
Quality Commitment
If a client is unhappy with their first session, they may contact us to discuss a possible adjustment, replacement session, or partial credit.
How to Request a Refund
Clients may request a refund by emailing us at [email protected]. All requests will be reviewed and processed within five to seven business days.
Policy Updates
We may update this policy from time to time. If changes are made, the effective date will be updated above. Continued use of our services means you accept the updated policy.
Contact Us
For questions about this policy, email us at [email protected].
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